Privacy Policy

At Quality Choice Hospice, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures we take to protect your information, including your rights regarding SMS communications.

What Personal Information We Collect

We may collect the following information from patients, caregivers, or their representatives:

Full name
Phone number
Home address
Medical supply delivery and care coordination details
Visit schedule or appointment-related information

How We Use Personal Information

We use your information to:

Provide hospice and palliative care services
Notify you about upcoming nursing visits
Confirm delivery of medical equipment or supplies
Coordinate scheduling with caregivers and facility staff
Communicate essential service-related information via SMS or other channels

Who We Share Information With

Your information is not sold or shared for marketing purposes. We only share data with:

Internal hospice staff for care coordination
Authorized third-party providers (e.g., supply vendors, delivery personnel) under HIPAA-compliant agreements

SMS Consent

By consenting to receive text messages from Quality Choice Hospice, you agree to receive service-related notifications.

SMS consent is not shared with third parties or affiliates.

You may opt out at any time by replying STOP to any text message. For help, reply HELP or visit our website.

Your Choices and Rights

You may update or request deletion of your information at any time by contacting our office. You can also opt out of communications at your discretion.

Data Security

We protect your information using administrative, technical, and physical safeguards, in compliance with healthcare privacy laws including HIPAA.

SMS Terms of Service

Message Types

You may receive messages related to:

Medical supply delivery notifications
Nursing visit confirmations or reschedules
Important care updates or alerts

Messaging Frequency and Costs

You may receive messages related to:

Medical supply delivery notifications
Nursing visit confirmations or reschedules
Important care updates or alerts

Messaging Frequency and Costs

Message frequency may vary depending on care needs and services provided.
Message and data rates may apply depending on your mobile plan.

Opt-Out and Help

To stop receiving SMS messages, reply STOP at any time.
For help, reply HELP at any time.

Sample Message

“Reminder: your medical supplies (briefs, gloves, pads) will be delivered on Thursday, June 20.”

“Nurse scheduled to visit on Friday, June 21, between 10:00 AM and 12:00 PM.”